Hey, you there, yes, you;
Have you ever ordered a classy watch for yourself, but all you have received is an empty box from amazon.in?
Or maybe you have got your first salary and want to gift a nice mobile phone for your Dad, but the delivery guy handed over an empty box to you?
This is not a new story in India.
The e-commerce industry is the next big thing in India in 2019-2020.
As every story has both sides, with an increase in Online Shopping in India many online frauds are happening.
Today we are going to discuss the best way to handle these frauds.
So that next time if you receive an empty box from amazon.in then instead of getting panic you will do the right things.
As Amazon.in is the major player in the Indian E-commerce Industry, I want to discuss in details about the steps you should take in certain cases if you got an empty box from amazon.in.
Case 1:
After taking a week for delivery, the guy delivered the package with transparent tape on one side.
Curiously, Aman opened the package but the only thing he got is a charger and earbuds.
There was no headphone in the amazon package.
Realizing being scammed, he opened his amazon account and told Customer Care about the missing headphone in the box.
After giving valid proofs and telling the customer care the whole incident, Amazon had given Aman the refund.
What should I do if something is missing or you got an empty box from amazon delivery?
Case 2:
But all she received is an Empty box from amazon.
She tried calling Amazon but could not find the active phone number.
So she chose to live chat Customer Care.
She told them about the incident.
Customer Care associate has quickly checked the order details and amazon shopping records of Sameera.
And after finding out her claim is valid, he asked her whether she wants a full refund or replacement.
In this way, Sameera got a replacement of a ring from amazon.
Case 3:
He went to online shopping for flash sale on amazon.in and ordered a mobile phone.
After delivery came he insisted the delivery boy to open the box in front of him.
The delivery boy told him that they have no rights to open the box.
So Ghanshyam told him to stay while he opened the box.
Unfortunately, there was no mobile phone. There were only a soap bar and a couple of papers.
He asked the delivery boy what to do now.
He suggested Ghanshyam to contact customer care.
After giving valid proof Ghanshyam got the refund.
These cases tell us a couple of important points regarding Online Shopping in India.
Have you ever ordered a classy watch for yourself, but all you have received is an empty box from amazon.in?
Or maybe you have got your first salary and want to gift a nice mobile phone for your Dad, but the delivery guy handed over an empty box to you?
This is not a new story in India.
The e-commerce industry is the next big thing in India in 2019-2020.
As every story has both sides, with an increase in Online Shopping in India many online frauds are happening.
Today we are going to discuss the best way to handle these frauds.
So that next time if you receive an empty box from amazon.in then instead of getting panic you will do the right things.
As Amazon.in is the major player in the Indian E-commerce Industry, I want to discuss in details about the steps you should take in certain cases if you got an empty box from amazon.in.
Case 1:
Amazon sent me the package with some items missing in it, What should I do?
Aman ordered Bluetooth Headphone from amazon.After taking a week for delivery, the guy delivered the package with transparent tape on one side.
Curiously, Aman opened the package but the only thing he got is a charger and earbuds.
There was no headphone in the amazon package.
Realizing being scammed, he opened his amazon account and told Customer Care about the missing headphone in the box.
After giving valid proofs and telling the customer care the whole incident, Amazon had given Aman the refund.
What should I do if something is missing or you got an empty box from amazon delivery?
- Check firmly if the package is not opened or resealed before receiving it from the delivery guy.
- Open the package neatly with a knife or razor.
- Confirm it weather you received the complete product in good condition.
- If something is missing from the box, take a photograph of the box and contact amazon customer care.
- Tell them that you have got an incomplete product from amazon.
- Customer care associate will make sure about the issue and tell you what to do next.
- If they find out that your claim is valid then you have to return the package. And Amazon will send you another package.
- In some cases after returning the package, you will get a refund instead of another package.
Case 2:
I ordered something from Amazon and received an Empty Box, What should I do?
Sameera ordered the ring from amazon.in.But all she received is an Empty box from amazon.
She tried calling Amazon but could not find the active phone number.
So she chose to live chat Customer Care.
She told them about the incident.
Customer Care associate has quickly checked the order details and amazon shopping records of Sameera.
And after finding out her claim is valid, he asked her whether she wants a full refund or replacement.
In this way, Sameera got a replacement of a ring from amazon.
Case 3:
There was a Soap bar instead of Mobile Phone in my Amazon delivery box. Should I file a complaint in Consumer Forum?
Ghanshyam wants to gift a mobile phone to his wife.He went to online shopping for flash sale on amazon.in and ordered a mobile phone.
After delivery came he insisted the delivery boy to open the box in front of him.
The delivery boy told him that they have no rights to open the box.
So Ghanshyam told him to stay while he opened the box.
Unfortunately, there was no mobile phone. There were only a soap bar and a couple of papers.
He asked the delivery boy what to do now.
He suggested Ghanshyam to contact customer care.
After giving valid proof Ghanshyam got the refund.
These cases tell us a couple of important points regarding Online Shopping in India.
- The delivery boy has no rights to open the box. I have confirmed it on Live Chat with Amazon Customer Care Associate.
- But there are some products where you can ask a delivery boy to open the box.
- When I inquired whether I can ask a delivery boy to open the delivery box in front me to Video Record it so that I don’t get scammed.
- The Official Twitter account of Amazon Customer Service named @AmazonHelp replied that,
I understand you'd like to have 'Open Box Inspection or Open Box Delivery' for your order(s). I'd like to inform you that it is available only select prepaid orders for TV, microwave oven, washing machine and refrigerator categories.
I understand you'd like to have 'Open Box Inspection or Open Box Delivery' for your order(s). I'd like to inform you that it is available only select prepaid orders for TV, microwave oven, washing machine and refrigerator categories.(1/2) ^RM— Amazon Help (@AmazonHelp) July 25, 2019
Open Box Inspection or Open Box Delivery
- Open box Inspection or Open Box Delivery allows you to inspect the product when you ordered something from Amazon.in.
- Open box Inspection is only available for Pre-Paid Delivery in selected pin codes.
- The Following products give you the option for Open box Inspection:
- Television,
- Microwave Oven,
- Washing Machine,
- Refrigerator etc.
- Open box Inspection eligibility of the product is shown at the product details page.
- Read in details about the Free Open box Inspection on Amazon.in.
Empty Box from Amazon.in | Best thing to do if Amazon send you Empty Package in India in 2019
- If you received an Empty Box or something is missing in product or a completely different product from Amazon.in.
- Take a photograph of the box. Contact Amazon Customer Care and tell them about the issue.
- Customer care associates will quickly check the details of the order and your Amazon Shopping Records.
- If your claim is valid then they will offer you a refund or replacement of a product.
- Amazon.in will refund you the full amount or resend you the package after you return the issued package.
Alert: Don’t even try to misuse or taking advantage of Amazon Customer-Centric Process. Amazon has your complete shopping records and they will only offer you refund or replacement when your claim is valid.
How to Contact Amazon Customer Care?
Open Amazon.in and Sign In to your Account. Then click on Customer Service.
Scroll down to Customer Service and then Click Contact Us Button.
Now You can Live Chat with Customer Care Associates or You can request a call from them.
Chatting is available in English only while You can have a talk in English, Hindi, Tamil & Telugu.
Contact details of Amazon India :
Customer service: 1800 3000 9009
Official Twitter handle of Amazon India: @amazonIN
Official Twitter handle of Amazon Support: @AmazonHelp
These all are the steps you can take if you got an empty box | incomplete product | substitutes such as a Soap Bar or Brick from Amazon.in.
Just don't get panic. Amazon.in is a Customer-Centric Company and they make sure that each customer should get the best service possible.
If you have any questions or suggestions regarding Empty Box from Amazon.in | Best thing to do if Amazon sends you Empty Package in India in 2019, tell me in a comment box below !!
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